Help Resources and FAQ

Your bill becomes available in the FSC Portal ahead of each term's due date. Fall bills are posted in mid-June and spring bills in mid-November. Statements are not mailed. New students are sent FSC Portal log-in information before bills are posted. See Billing and Payments.

Bills are viewable anytime in the FSC Portal rather than mailed, so you always have access to your current balance. See Billing and Payments.

Your statement shows your charges for the term, any pending financial aid, and your balance due. For a plain-language breakdown of common charges, see Understanding Your Bill on the Billing and Payments page.

All full-time students are automatically enrolled in the UnitedHealthcare student plan, so the premium ($2,031 for the year) is added to your bill. If you have your own coverage, you can waive it. See Student Health Insurance.

Yes. You can add a parent, guardian, or sponsor as an authorized payer through Nelnet so they can view and pay your bill. See Authorized Payers on the Billing and Payments page.

You can pay online through Transact on the FSC Portal, in person, by mail, or by international wire transfer. The College accepts Discover, Mastercard, Visa, and American Express. See Payment Methods.

No. FSC does not charge a fee when you pay using a credit card through Transact.

Florida Southern offers interest-free monthly payment plans through Nelnet Campus Commerce, with no credit check. Plans may include a small nonrefundable enrollment fee, and you re-enroll each term.

Set up your own profile in Nelnet first, then add your payer. Once added, they can make a payment or set up a plan toward your balance. See Authorized Payers.

An authorized payer can pay your bill; FERPA authorization is what allows our office to discuss your account details with that person.

Fall is due mid-July, spring is due after the new year, and summer is due in May. Exact dates for each term are posted on the Billing and Payments page.

To keep pending aid on your account, finalize all aid steps (such as accepting awards, loan entrance counseling, and signing your Master Promissory Note) before the deadline, or pending aid may be removed and you will owe the balance.

$100 late fee.

A balance must be paid in full and your account in good standing to register for future terms.

Once you are no longer enrolled, an unpaid balance may be assigned to a collection agency, and collection fees of up to 33 percent plus any attorney's fees are added to what you owe. See Billing and Payments.

You must accept your aid awards and satisfy any outstanding requirements in the FSC Portal for them to appear on your account. For aid questions, contact the Office of Financial Aid at 863.680.4140 or financialaid@flsouthern.edu.

If you use the Post-9/11 GI Bill (Ch. 33), that benefit pays the College directly and appears on your statement as "Anticipated VA Payment."

Email your refund request to studentaccts@flsouthern.edu. All check requests go through a review process before mailing or pickup.

Federal aid that exceeds your cost of attendance is refunded within 14 days of disbursement to your account, in line with federal regulations.

Yes. You can keep a credit of your excess federal aid on your account by completing a Title IV Form, which stays on file throughout your enrollment.

If a mailed check is returned or left uncashed, a due diligence process is performed, and after five years any unclaimed funds over $25 are sent to the State of Florida.

Complete and return the required Transfer Form to Florida Prepaid and allow up to four weeks for processing. Your restricted or unrestricted option determines how much is deducted from your bill; any remaining balance is due by the due date.

Check with your 529 provider about how and when to request a release of funds and what they need, such as an electronic copy of your bill from the FSC Portal.

Forward your award letter or confirmation email, including the amount, to financialaid@flsouthern.edu.

You apply for VA benefits directly with the VA, then provide us a current Certificate of Eligibility so we can add your benefits to your statement.

You’ll receive an email when it’s available, and it is mailed to your home address by the IRS on January 31

Yes, you will receive instructions on how to access it when it becomes available.

Full-time students are automatically enrolled in the UnitedHealthcare plan. If you have comparable coverage, you can waive it.

Submit a waiver through UnitedHealthcare. The fall deadline is Sept. 15, and the spring deadline (new students only) is Feb. 15.

If you do not waive by the deadline, the full annual premium is charged to your bill.

Yes. The Office of Student Accounts offers limited check cashing for students and employees, and free notary services, during business hours.

Contact Student Accounts at 863.680.4154 for billing and payment questions, and the Office of Financial Aid at 863.680.4140 for aid questions.